(last updated 8 January 2021)
SiTU Solutions Pty Ltd t/a On the Run Learning (ABN 59 637 888 914) understands that you’re trusting us with your personal information when you use our website and services.
1. What is personal information?
‘Personal information’ is any information or opinion about a person who is capable of being identified, regardless of whether the information or opinion is true or recorded in a material form.
2. What personal information do we collect and how?
The personal information we collect and hold will depend on your interaction with us and the type of service you request from us. Generally, we collect and hold the following personal information:
- via our website and during registration: your name, email, address, phone number, password, organisation and job position, payment details (e.g. credit card details) and billing information for processing our fees and any other information that we request, or you choose to provide, on our sign-up form;
- via posts, uploads or email: any other personal information you provide, post or upload to our platform when you use our platform, communicate with us (e.g. via email or phone calls) or respond to one of our surveys. You do not have to provide any personal information on our platform but failure to do so may, in certain circumstances, limit your ability to make full use of our services;
- during any other use of our services: your log-in details, device information and internet protocol (“IP”) addresses to identify you and log your use when you use our services or information contained in articles and content you share on our platform or website;
- via On the Run Learning messages: any personal information you choose to share while using the On the Run Learning messaging service in your profile;
- via website cookies and analytics: we automatically collect certain information when you visit our website. For example, we track usage patterns and activity on our website. Each time you visit our website, a web server makes a record of your visit. Specifically, it records your internet provider, date and time of your visit, pages accessed, your activity on the website, including sessions watched, progress and the documents downloaded.
3. How do we use personal information?
We use the personal information we collect for the following purposes:
- providing you with products and services that you have requested (including maintaining your profile and keeping a record of your activity), processing payments, resolving issues, investigating complaints and ensuring your compliance with our terms of service;
- responding to your enquiries and communicating with you regarding service-related matters;
- planning and improving our products and services and developing our client contact list;
- where requested by our speakers, providing them with aggregated analytics regarding their session;
- complying with our legal, accounting, insurance and record keeping obligations;
- keeping you up to date with our products, services, events or promotions, but only if you have agreed to receiving such information. If you no longer wish to receive this information from us, you can opt-out by using the unsubscribe facility in the communication or contact us via the contact information below; and
- any other uses notified to you at the time we collect the personal information or through our communications with you.
4. How your personal information may be shared?
We may share personal information with third parties in the following circumstances:
- where it is required by our third-party service providers (such as our payment gateway providers, accountants, etc.) and contractors that assist us with the provision of our services;
- in cases where we have first notified the relevant individual of a specific disclosure and obtained his/her permission;
- if contacted by a law society or other industry body for the purpose of auditing your CPD compliance;
- where we are legally required to disclose the information. For example, if we are required to make the disclosure to comply with a Subpoena or a Court Order or if we are required to contact local law enforcement or social services authorities.
Please also be aware that we store some of our data on hosting and cloud solutions are operated by third party service providers that assist us in operating our business. These providers may maintain their solutions in secure Google data centres outside of Australia, such as in the USA, South America and EU. These places may have laws which are different from, and potentially not as protective as, the Australian privacy laws. However, please note that our contracts with our third-party service providers require them to only access and use personal information for the purpose of providing services to us.
We will not share personal information for any other purpose, unless we have first notified you and obtained your consent.
5. How we store and secure personal information
We take the protection of your personal information seriously. We have implemented reasonable steps to protect any personal information that we hold from unauthorised access, modification and disclosure as well as misuse, interference and loss. This includes storing personal information in a secure server or in secure files. However, please remember that transmission over the internet (e.g. via email) carries some inherent security risks and is never 100% secure. It is therefore not possible to guarantee water-tight protection for personal information transmitted over the internet.
6. What are your rights & choices?
You may be able to deal with us anonymously or by using a pseudonym in certain circumstances. For example, when you make a general enquiry about the types of services we offer. If you wish to do so, please call us to find out if this is option is possible in relation to your enquiry. If you choose not to provide certain personal information that we require, we may not be able to provide you with our services or other assistance.
Access, correction and deletion
You can request access to your personal information by logging in to your account, visiting the privacy settings in your profile and changing your details or deleting your information by cancelling and deleting your plan. Alternatively, you can write to us using the contact details on the contact us page of our website. If you make a request by writing to us, your request will need to include the following:
- name and contact details of the person requesting access;
- details around the personal information you wish to access;
- your preferred method of receiving access to the information (email, post, phone or in person); and
- evidence that allows us to verify your identity and/or your authority to access the information.
We will review your request within a reasonable time and advise you of the process for accessing the personal information. If we deny an access request, we will tell you the reason for this.
We take reasonable steps to make sure the personal information we hold is accurate, complete and up to date. Please ensure you update your profile or let us know if your personal information changes. You can also ask us at any time to correct your personal information and we will take reasonable steps to correct your personal information. If this is not possible, will provide reasons for not doing so.
7. How can you make a complaint?
We will investigate your complaint and take appropriate steps to resolve your complaint. We will contact you if we need any further information and will advise you, in writing, of the outcome of our investigation as well as the steps we have taken. If you are not satisfied with our response, please contact us to discuss your concerns or contact the Australian Privacy Commissioner via www.oaic.gov.au.
9. How to contact us